Returns & Exchanges
At Tistabene, we strive to ensure you love your fashion choices, but if you are not completely satisfied, we offer a hassle-free 7-day return and exchange policy. Our goal is to make your shopping experience seamless, from the first click to a potential return.
Initiate Request
Log in to your Tistabene account, navigate to the 'My Orders' section, and select the item you wish to return or exchange within 7 days of delivery.
Quality Check Preparation
Ensure the apparel is unworn, unwashed, and has all original tags and packaging intact to qualify for a successful pickup.
Reverse Pickup
Our courier partner will arrive at your doorstep within 48-72 hours of your request to collect the package at no additional cost.
Refund or Exchange Processing
Once the item reaches our warehouse and passes inspection, we will trigger your refund to the original payment method or dispatch your replacement item immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing